Feedback

We take all feedback seriously. Want to tell us something? Use the form below.

Step 1 of 4

I am a

Feedback type

Full Name (optional)

Phone Number (optional)

Email (optional)

You may choose to be anonymous, however, if you provide your details we can keep you informed with how your feedback has progressed.

Is this feedback in relation to a current or former client?

If the client's information is not the same as above, please record it here

Client Full Name

What is your feedback?(Required)

Have you discussed this with anyone at PlanCare?(Required)

Who did you speak with?

What was discussed?

What outcome would you like to see, as a result of submitting this feedback (if any)?(Required)

How should we contact you about the progression of your feedback?(Required)

What happens from here?

1. We log your feedback in the system

2. We allocate your feedback to a case manager

3. Your case manager will investigate the feedback

4. A list of tasks is created if further action is needed

5. Remedial activities are completed and logged

6. The final findings from the feedback is logged, and we close the case.

We collect and handle personal information that you provide on this form for investigating and responding to your feedback. We will only use your information in accordance with relevant privacy and other laws. You can read more information about our Privacy Policy at www.plancare.com.au/privacy.

If you've given us a compliment (yay - thanks!), we would love to share it with the world. We'll contact you before doing this though, in case you want to remain anonymous.

What can I do if I'm still not satisfied?

If you're not happy with the outcome of your feedback, you can contact the NDIS Quality and Safeguards Commission on 1800035544, or make a complaint online at https://www.ndiscommission.gov.au/about/complaints.

You can also call the NDIS on 1800800110 or email feedback@ndis.gov.au.

You can see the NDIS Commission's Easy Read version of how to make a complaint at https://www.plancare.com.au/wp-content/uploads/2021/03/how-make-complaint-easy-read-ov-december.pdf.